Privacy Policy
Last updated: 2025-01-24
1. Information We Collect
NuevoDrive collects the following types of information to provide our broker services:
Personal Information:
- Name, email address, and phone number
- Date of birth and residency status
- Mexican identification numbers (CURP, RFC)
- U.S. and Mexican address information
Financial Information:
- U.S. credit score and credit history
- Income documentation and employment status
- Banking information and account statements
- Loan preferences and vehicle requirements
Documents and Files:
- Identity documents (passport, residency cards)
- Financial documents (tax returns, pay stubs)
- Supporting documentation for loan applications
2. How We Use Your Information
Your information is used exclusively for the following purposes:
- Processing and evaluating loan pre-qualification requests
- Matching you with appropriate dealers and lenders
- Facilitating communication with financial institutions
- Providing customer support and concierge services
- Complying with legal and regulatory requirements
- Improving our services through anonymized analytics
3. Information Sharing
We Share Information With:
- Partner Dealers and Lenders: Only information necessary for loan evaluation
- Service Providers: Firebase (data storage), WATI (WhatsApp notifications)
- Legal Authorities: When required by law or to prevent fraud
We Never:
- Sell your personal information to third parties
- Share information for marketing purposes without consent
- Provide access to unverified or unauthorized parties
4. Data Security
NuevoDrive implements industry-standard security measures:
- Encryption: All data is encrypted in transit and at rest
- Access Controls: Limited access on a need-to-know basis
- Secure Storage: Data stored on secure, compliant cloud infrastructure
- Regular Audits: Periodic security reviews and updates
5. Data Retention
We retain your information for the following periods:
- Active Applications: Until loan process completion or termination
- Completed Applications: 7 years for compliance and record-keeping
- Marketing Data: Until you opt out or request deletion
- Support Communications: 3 years for service improvement
6. Your Rights
Under applicable privacy laws, you have the right to:
- Access: Request a copy of your personal information
- Correct: Update inaccurate or incomplete information
- Delete: Request deletion of your personal information
- Restrict: Limit how we process your information
- Portability: Receive your data in a structured format
- Object: Opt out of certain types of processing
7. International Data Transfers
Your information may be transferred between the United States and Mexico as necessary to provide our services. We ensure appropriate safeguards are in place for all international transfers in compliance with applicable data protection laws.
8. Third-Party Services
Firebase (Google):
We use Firebase for secure data storage and user authentication. Firebase is GDPR and SOC 2 compliant. View Firebase Privacy Policy
WATI (WhatsApp Business):
We use WATI for sending WhatsApp notifications about your application status. Your phone number is shared only for this purpose. View WATI Privacy Policy
Facebook and Instagram:
We may use Facebook and Instagram to share educational content and success stories (with permission). Personal information is never shared publicly. Our social media automation follows these principles:
- Only anonymized success stories with explicit customer consent
- Educational content about expat financing and car buying
- No personal data, names, or identifying information shared publicly
- All social media posts comply with privacy and data protection regulations
View Facebook Privacy Policy | View Instagram Privacy Policy
9. Cookies and Tracking
NuevoDrive uses minimal cookies for:
- Session management and authentication
- Improving website performance
- Basic analytics (anonymized)
We do not use tracking cookies for advertising or third-party marketing.
10. Children's Privacy
NuevoDrive services are intended for adults aged 18 and older. We do not knowingly collect information from minors.
14. Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated via email or prominent website notice. Continued use of our services constitutes acceptance of updated terms.
12. Data Deletion Requests
To request complete deletion of your personal data from NuevoDrive:
13. Contact Us
For privacy-related questions or to exercise your rights:
- Email: auto@nuevodrive.com
- Data Deletion: patrick.calderon@gmail.com
- ClauseCatch AI LLC, Los Angeles, CA
- Website: www.nuevodrive.com